Medical Device Return Policy

Various circumstances arise that require a customer to return distributed product. For such cases involving any of our products, follow the below returned goods policy.

Products That May Be Returned

Products may be returned in the following cases:
  • Damaged during shipment by SightLife Surgical
  • Shipped as a result of SightLife Surgical error
  • Cancelled surgery; when device accompanies SightLife Surgical processed tissue
  • Upon SightLife Surgical request

Products That May Not Be Returned

SightLife Surgical will not accept product returns in the following cases:
  • Expired products, except in cases where customer lacks destruction capabilities and SightLife Surgical has pre-authorized the return for destruction
  • Post-shipment damaged products, i.e., product damaged while in the customer’s possession
  • Products purchased or distributed contrary to law
  • Customer’s preference to not use the product

Returned Goods Authorization Process

All returned goods must have prior authorization and be identified with a Return Goods Authorization (RGA) number. The number must be displayed on the shipping carton containing the returned goods and all accompanying paperwork.

A Returned Goods Authorization (RGA) number may be issued only by SightLife Surgical. Contact us for a RGA number.
When requesting a RGA number, please supply:
  • Original Purchase Order number
  • Invoice number
  • Quantity to be returned
  • Reason for the return

Terms of Return Policy

  • Returns will be credited at the calculated net purchase price
  • Products are subject to a 20% processing charge
  • Returned Goods Authorization numbers are only valid for 15 days from date of issue

Transportation and Charges

  • Return shipping charges will be prepaid by customer, except in cases where an error due to SightLife Surgical has occurred
  • It is recommended that customers insure all return goods shipments
  • All returned products must be in complete and original packaging
  • Returned product must be shipped under conditions that maintain its integrity during handling